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General Information

Important information to help you get the most out of your Leger holiday.


Coaches

All U.K. coaches feature air-conditioning, reclining seats (back row seats may not recline), on-board toilets and drink machines. Should the air-conditioning system break down for a period exceeding 12 hours, compensation will be awarded up to a maximum of £10 per farepaying passenger per tour. Feeder coaches, including taxis, minibuses and National Express, operate to and from the U.K. port (feeder coaches may not have toilets, reclining seats, airconditioning or drinks facilities). Feeder coaches may be operated by one driver. We operate a passenger interchange prior to your Channel crossing. When non-British coaches are used on transfers or tours an on-board toilet may not be available. However, comfort stops will be made during long journeys. Children aged 15 and under are not allowed to sit on the front row seats of any coach (including the VEA shuttle bus).


Front Row Seats

On some coaches the legroom on front seats and seats directly in front of the washroom may be slightly less than that available on other seats due to the presence of a modesty board in front.


Luggage

Due to space, weight and health and safety restrictions, you must limit your luggage to one medium-sized suitcase weight limit 20 kilos plus one piece of hand luggage (max. 5 kilos) per person. NB: Hand luggage must not be stored under the coach seats. We reserve the right to refuse to carry any luggage which exceeds these limits. For air holidays, the airlines own luggage restrictions will apply. You will be notified of these limits with your travel documents. Many of our suppliers, including airlines, also reserve the right to refuse to carry luggage which exceeds the applicable limits. Alternatively, the supplier concerned may ask you to pay additional charges before agreeing to carry any excess luggage.

We cannot accept any liability towards you if we, or any of our suppliers, refuse to carry any of your excess luggage or the suppliers impose any such additional charges. If, in the coach driver’s opinion, your luggage is overweight, you may be required to empty some of the contents into an additional suitcase on arrival at the port and leave it there, incurring a deposit fee payable at the time. PLEASE NOTE: It is your responsibility to ensure that your luggage is loaded on the coach prior to each departure. Please also see clause 15 of our Booking Conditions.


Coach Crews & Tour Managers

Disneyland Paris tours will be crewed appropriately with at least one driver and an extra driver and/or host/hostess. Due to the Drivers’ Regulations, there may be an occasional day when only one driver will operate your tour.


Reserved Seats

Seats are allocated on your main tour coach.


No Smoking

All our coaches and feeders operate a ‘no smoking on board’ policy.


Food

In the interest of your fellow guests, do not take hot food or ice cream on to the coach.


Half Board Meal Option

  • The same type of Half Board Meal Plan voucher must be purchased before arrival, for the entire length of stay and for the entire party in combination with a package (1 voucher per person/per night booked). You will receive your vouchers upon arrival at your hotel. Disney Parks valid entry tickets are required for restaurants in Disney Parks.
  • Valid in all Disney® Parks and Hotels table service and buffet restaurants (excluding Selected and Associated Hotels). Disney® Village restaurants include only the following: Annette’s Diner, The Grange at Billy Bob’s Country Western Saloon, The Steakhouse, Café Mickey and Buffalo Bill’s Wild West Show with Mickey and Friends!
  • Meal voucher price depends on the meal consumption date. If this date falls beyond the period of validity of the brochure, please call us for the applicable price.
  • Vouchers valid for lunch or dinner. During certain periods, some restaurants may be closed and not all restaurants are open 7 days a week.
  • Half Board Meal Plans do not guarantee a table reservation. Advanced reservation is highly recommended. Call Disneyland Paris Dining Reservation Service on + 33 1 60 30 40 50 (international call rates apply). Information on the restaurants is also available at Hotel Concierge or on their website: www.disneylandparis.com
  • Limited to one meal coupon per person per meal.
  • Half Board Meal Plan vouchers are accepted for their monetary value for a meal composed of an appetiser, a main course, a dessert and or an all-you-can-eat buffet. All meals include one soft drink or one bottled water. The difference must be paid if the total exceeds the value of the voucher (see conditions in restaurants). No refund will be given if the total is less than the value of the voucher.

Sea Crossing

Channel crossings are by ferry from Dover to Calais (90 mins) or, on selected dates, by Eurotunnel from Folkestone to Calais (35mins). All timings are approximate. Channel crossings featured on any particular date may change. It is not always possible to advise you of a change to Channel crossings prior to the start of your holiday.


Holidays by Eurostar

Due to restrictions on the Eurostar booking system it is not possible to guarantee that seats will be together. We will always do our best to secure seating as requested but must make clear that seating may be allocated in different carriages or areas of a carriage. Your seat allocation will be confirmed on your tickets. Whilst the Train Manager is usually able to request that guests change seats to accommodate families, this cannot be guaranteed. The Disney Express Luggage Service is included for guests staying in a Disney Hotel and travelling on the direct Disney train. However, there are occasions when this service may not be available and we will notify you if we are unable to provide this service. All Eurostar seats are subject to availability. There maybe an additional cost if the seat class we include is unavailable at the time of booking.


Holidays by Air

All our air holidays feature flights which are subject to availability and price, therefore there may be an additional cost if the flight class we include is unavailable at the time of booking. Under these circumstances we will offer you the opportunity to book at a higher cost or to select an alternative date. Please call our reservations staff for more information. The weight allowance for luggage will be confirmed on your tickets. If your baggage exceeds the allowance an excess will be charged by the airline. Please ensure your baggage is marked clearly. Return airport transfers are included between Paris Charles de Gaulle airport and Disneyland Resort Paris. You will be collected by either a Leger coach or you will be sent tickets for the VEA shuttle bus service, which operates regularly between Charles de Gaulle airport and Disneyland Paris. For flights arriving outside the operating hours of VEA, we can arrange a taxi for a supplement. Exact flight times and flight numbers will be sent to you and shown on your air ticket or on your final travel documents. Please see clause 17 of our Booking Conditions. We cannot confirm specific seats for you on an aircraft. We recommend you check-in for your flight two and a half hours before the scheduled time.


Self-Drive Holidays

Channel crossings are by ferry from Dover to Calais. Eurotunnel crossings are available at a supplement. You will be allocated the closest available crossing to your preferred time. There is no extra charge for cars over 1.83 metres in height, however, you must always advise us as we may need to book a high space for you.


Disneyland® Paris Hotels

Explorers Hotel: Rooms have one double bed and two single beds. An adjoining bunk cabin can be reserved at a supplement with a set of bunk beds for up to two persons (the bunk room is only available for persons under 70kg (approx. 11 stone) in weight. The top bunk is not suitable for children under 6 years old).

Magic Circus Hotel: Most rooms have one double bed and a set of bunks which are not suitable for anyone over 80kg (approx. 12.5 stone). The top bunk is not suitable for children under 6 years old. Kids suites, which accommodate up to 5 people, can be requested at a supplement.

Disney’s Hotel Santa Fe®: Most rooms are Mexican themed and contain two double beds.

Disney’s Hotel Cheyenne®: Most rooms are Western-style featuring one double bed and a set of bunk beds for up to two persons under 70kg (approx 11 stone) in weight. The top bunk is not suitable for children under 6 years old.

Disney’s Sequoia Lodge®: Most rooms are mountain retreat themed and have either one king-size or two double beds.

Disney’s Newport Bay Club®: Most rooms are nautical themed and contain two double beds.

Disney’s Davy Crockett Ranch®: Most cabins have one double bed, a set of bunk beds and a double sofa bed or pull down bed in the lounge. The bunk beds are not suitable for anyone weighing more than 70kg (approx. 11 stone) and the top bunk is not suitable for children under 6 years old. All hotel rooms have en-suite bathrooms.

SWIMMING POOLS: At certain times of the year the hotel pools will be closed for maintenance. This is entirely at the discretion of the hotel management. Dates of pool closures are printed in our brochure and are correct at the time of printing. Pool access in all hotels is from 3pm on the day of arrival until 11am on the day of departure.

CHECK IN/CHECK OUT TIMES: The check-in time at all hotels is 3pm and check-out time is 11am. However, facilities are available to leave your luggage at the hotel until you depart.


Disney® Parks & Attractions

As you would expect, it is necessary from time to time for Disneyland® Paris to close certain rides, attractions and facilities for such purposes as routine maintenance, safety checks, refurbishment and updating. It is rare, however, for more than one ‘main attraction’ to be closed at any one time. We are certain you understand the need for this, and hope that any such closure will not detract from your enjoyment of your holiday. Where a ‘Hopper’ ticket has been included, admission to the Disneyland® Park and Walt Disney Studios® Park is subject to park capacity.


Christmas & New Year at Disneyland® Paris

On New Year’s Eve, for guests staying in a Paris outskirts hotel, there may be a charge payable locally to enter Disney® Village. Entry is subject to capacity.


Documents

Your travel documents containing departure times, hotel details and coach seating will be dispatched approximately 10 days before departure. Please check these documents immediately on receipt. It is your duty to ensure you have correct and valid documentation. We will not accept responsibility or any liability in respect of those passengers who do not have the correct valid documentation (including passports and visas).

Passport and Visas - It is your responsibility to ensure you have a valid passport and any required visa(s) for your chosen holiday. Due to new border authority regulations we are required to provide relevant authorities with passport information prior to departure. We will therefore ask you to provide us with the relevant information before you travel. British Citizens: A full British passport is required by everyone, including infants and children. British passports usually take 2 to 4 weeks to obtain but can take longer. France require up to 6 months’ validity on a passport from your return date. There are no visa requirements for European holidays for British citizens. All costs incurred in obtaining such necessary documentation must be paid by you, except where specified above. If you are 16 or over and haven’t yet got a passport, you should apply for one at least six weeks before your holiday. The U.K. Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. Both non-British citizens and British citizens should check the passport and visa requirements with the consulate of the country being visited or travelled through in good time before departure.


Currency

You will require local currency (Euros) to use during your holiday. Exchange facilities are not guaranteed in any of the hotels we use. There are cash machines in and around Disneyland® Resort Paris.


Health Requirements

At the time of going to print, there are no compulsory health requirements for any of the holidays we offer for holidays in Europe. However, this situation may change. It is your responsibility to ensure you are aware of all recommended vaccinations and health proportions in good time before departure. Details are avaliable from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org Information on health is also contained in the Department of Health leaflet T7 (Health Advice for Travellers) available from the Department of Health on 0870 1555 455 or via its website www.dh.gov.uk and most Post Offices.


Medical Services

The European Health Insurance Card (EHIC) has replaced the old E111. If you are a U.K. resident, you are entitled to medical treatment that becomes necessary, at reduced cost or sometimes free, when temporarily visiting a European Union (EU) country, Iceland, Liechtenstein, Norway or Switzerland. Only treatment provided under the state scheme is covered. However, to obtain treatment you will need to take a EHIC with you. NB: For customers travelling to the Channel Islands your EHIC card is not recognised. You must check your own Travel Insurance Policy will cover your medical costs in the Channel Islands.A EHIC provides limited protection and is not a substitute for travel insurance.


Applying for a European Health Insurance Card (EHIC)

You can apply for a EHIC online, by phone or by post. You can apply for an EHIC for your spouse/partner and any children up to the age of 16 (or 19 if they are in full-time education) at the same time as applying for your own. If you are a foster parent or guardian (including boarding school teaching staff), you can apply on behalf of any children you are looking after. You must be over 16 to apply as a main applicant. Before you apply, you will need to have the following information to hand for everyone you are applying for:

  • Name and date of birth
  • NHS or national insurance (NI) number

Please see our website www.leger.co.uk/CustomerServices/GeneralInfo rmation or our comfirmation booklet (section Applying for a European Health Insurance Card) for full details of how to apply.


Your Destination

The general standards of safety, hygiene, fire precautions, seat belt laws etc. vary from country to country and can, in some instances, be lower than you are used to in the U.K. The monitoring and enforcement of such matters is governed by the authorities of the country and overseas supplier of the services concerned. It is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services, and not those of the U.K.


Travel Advice

The Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (Ceefax) page 470 onwards or on the internet at www.fco.gov.uk/knowbeforeyougo. Alternatively, you can contact the FCO Travel Advice Unit on 0870 606 0290.


Kids & Infants

Kids prices apply when the child is 3-11 years of age (2-11 years on air holidays) at the time of return travel, anyone aged 12 and over is classed as an adult. Customers aged 17 and under at the time of return travel must be accompanied by an adult, parent or guardian aged at least 18 years old.

COACH HOLIDAYS We would suggest that parents bring with them suitable toys and games to amuse children on the journey to Disneyland® Paris. Infants (aged 0-2 yrs inclusive at the time of return travel) will be allocated a seat on the coach and if they are too young to use a lap-strap seatbelt you should provide a suitable car seat. However, please bear in mind that the seat will only have a lapstrap which is unlikely to be suitable for use with most car seats designed for infants aged 0-2 yrs. Prices on coach holidays for infants are FREE (27 Jan - 24 Mar 2011) or £40 (all other dates).

EUROSTAR HOLIDAYS On Eurostar infants (0- 2 yrs) will not be allocated a seat and will not be charged. A seat can be reserved at a supplement – please call for details.

SELF-DRIVE HOLIDAYS Infants (0-2 yrs) will not be charged on self-drive holidays.

AIR HOLIDAYS Infants on air holidays (0-1 yrs) can not be allocated a seat and will not be charged. Infants aged 2 years, on the date of return, will pay £110 plus any additional flight supplement. A cot will be provided in the hotel room, which must be requested upon arrival at the hotel reception (one cot per room only). We reserve the right to refuse to carry any passenger not complying with the above, and levy full cancellation charges as detailed in the Booking Conditions.

PREGNANT WOMEN Due to circumstances such as rough conditions on ferry crossings and changes in air pressure on board aircraft, women who are more than 28 weeks pregnant at the time of departure are not permitted to travel on our holidays. We reserve the right to refuse to carry anyone more than 28 weeks pregnant at the time of departure and who has failed to declare this at the time of booking.


Early Booking Special Offers

Any early booking special offers featured on our holiday pages or website cannot be used in conjunction with any other offers.